CYS operates hand to mouth, so once a refund is requested it is possible that the funds have already been allocated towards operating costs. Thus, refunds can be very detrimental to CYS operations. Therefore CYS in policy is under no obligation to give any refunds, which is also stipulated on the legal waiver that is signed before you participate in any service CYS offers including classes, trainings and workshops. Nevertheless, if someone requests a refund with a written explanation we will review and consider it. However, if we do decide to give a refund (though not due to any legal obligation) it could take up to 6 months for the full dispersal of whatever amount is decided upon, and may also come in small installments.
Please understand that this policy is not because of a lack of sympathy for anyone who requests a refund, but as a necessity to protect the ability of CYS to maintain well functioning services and operations.